/* ─── Reset & Variables ─────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg:        #f4f5f7;
  --surface:   #ffffff;
  --border:    #d1d5db;
  --text:      #1f2937;
  --muted:     #6b7280;
  --accent:    #004fa2;
  --accent-h:  #003d80;
  --danger:    #dc2626;
  --radius:    6px;
  --shadow:    0 1px 3px rgba(0,0,0,.1);

  --trade-plumbing:   #2563eb;
  --trade-electrical: #d97706;
  --trade-hvac:       #16a34a;

  --s-new:     #dbeafe; --s-new-t:    #1e40af;
  --s-sched:   #fef9c3; --s-sched-t:  #854d0e;
  --s-prog:    #fce7f3; --s-prog-t:   #9d174d;
  --s-done:    #dcfce7; --s-done-t:   #166534;
  --s-cancel:  #f3f4f6; --s-cancel-t: #374151;
}

body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; font-size: 14px; color: var(--text); background: var(--bg); min-height: 100vh; }

/* ─── Layout ─────────────────────────────────────────────────────── */
#app { display: flex; flex-direction: column; min-height: 100vh; }

header {
  background: var(--accent); color: #fff;
  padding: 0 16px; height: 52px;
  display: flex; align-items: center; gap: 16px;
  box-shadow: 0 2px 6px rgba(0,0,0,.25);
  position: sticky; top: 0; z-index: 100;
}

.header-left { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
header h1 { font-size: 15px; font-weight: 700; white-space: nowrap; }

.hamburger { display: none; background: none; border: none; color: #fff; font-size: 20px; cursor: pointer; padding: 4px; line-height: 1; }

#main-nav { display: flex; gap: 2px; flex: 1; }
.nav-btn {
  background: transparent; border: none; color: rgba(255,255,255,.8);
  font-size: 13px; font-weight: 500; padding: 6px 12px;
  border-radius: var(--radius); cursor: pointer; transition: background .15s, color .15s;
  white-space: nowrap;
}
.nav-btn:hover  { background: rgba(255,255,255,.15); color: #fff; }
.nav-btn.active { background: rgba(255,255,255,.22); color: #fff; font-weight: 600; }
.nav-btn:disabled { opacity: .4; pointer-events: none; }

.settings-wrap { margin-left: auto; position: relative; flex-shrink: 0; }
.settings-btn {
  background: rgba(255,255,255,.15); border: 1px solid rgba(255,255,255,.28);
  color: #fff; font-size: 17px; width: 34px; height: 34px;
  border-radius: var(--radius); cursor: pointer;
  display: flex; align-items: center; justify-content: center; transition: background .15s;
}
.settings-btn:hover { background: rgba(255,255,255,.28); }
.settings-menu {
  display: none; position: absolute; right: 0; top: calc(100% + 6px);
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: 0 4px 16px rgba(0,0,0,.15);
  min-width: 190px; z-index: 200; overflow: hidden;
}
.settings-menu.open { display: block; }
.settings-menu button {
  display: block; width: 100%; background: none; border: none;
  text-align: left; padding: 10px 16px; font-size: 13px;
  font-family: inherit; color: var(--text); cursor: pointer; transition: background .1s;
}
.settings-menu button:hover { background: #f3f4f6; }
.settings-menu hr { border: none; border-top: 1px solid var(--border); }

main { padding: 20px 16px; max-width: 1060px; width: 100%; margin: 0 auto; flex: 1; }

/* ─── Views ──────────────────────────────────────────────────────── */
.view { display: none; }
.view.active { display: block; }

/* ─── Card ───────────────────────────────────────────────────────── */
.card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow); padding: 20px 22px; margin-bottom: 16px;
}
.card h2 { font-size: 16px; font-weight: 600; margin-bottom: 16px; }

/* ─── Form ───────────────────────────────────────────────────────── */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px 20px; }
.form-group { display: flex; flex-direction: column; gap: 4px; }
.form-group.full { grid-column: 1 / -1; }

label { font-size: 11px; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .45px; }

input, select, textarea {
  border: 1px solid var(--border); border-radius: var(--radius);
  padding: 8px 10px; font-size: 14px; font-family: inherit;
  color: var(--text); background: var(--surface);
  transition: border-color .15s, box-shadow .15s; width: 100%;
}
input:focus, select:focus, textarea:focus {
  outline: none; border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(0,79,162,.12);
}
textarea { resize: vertical; min-height: 76px; }
input[readonly] { background: #f9fafb; color: var(--muted); }
input[name="callTakenBy"] { text-transform: uppercase; }

.form-actions { display: flex; gap: 10px; justify-content: flex-end; margin-top: 18px; flex-wrap: wrap; }

.field-warning {
  display: none; font-size: 11.5px; color: #92400e;
  background: #fef3c7; border: 1px solid #f59e0b;
  border-radius: var(--radius); padding: 4px 9px; margin-top: 2px;
}
.field-warning.visible { display: block; }

/* ─── Buttons ────────────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 8px 18px; border: none; border-radius: var(--radius);
  font-size: 13px; font-weight: 600; font-family: inherit;
  cursor: pointer; transition: background .15s, transform .08s; white-space: nowrap;
}
.btn:active { transform: scale(.98); }
.btn-primary   { background: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-h); }
.btn-secondary { background: var(--surface); color: var(--text); border: 1px solid var(--border); }
.btn-secondary:hover { background: var(--bg); }
.btn-danger    { background: var(--danger); color: #fff; }
.btn-danger:hover { background: #b91c1c; }
.btn-print     { background: #374151; color: #fff; }
.btn-print:hover { background: #1f2937; }
.btn-sm { padding: 5px 12px; font-size: 12px; }

/* ─── Autocomplete ───────────────────────────────────────────────── */
.autocomplete-wrap { position: relative; }
.autocomplete-list {
  position: absolute; top: 100%; left: 0; right: 0;
  background: var(--surface); border: 1px solid var(--border); border-top: none;
  border-radius: 0 0 var(--radius) var(--radius);
  box-shadow: 0 4px 12px rgba(0,0,0,.12); z-index: 200;
  max-height: 220px; overflow-y: auto; display: none;
}
.autocomplete-list.open { display: block; }
.autocomplete-item {
  padding: 9px 12px; cursor: pointer; font-size: 13px; line-height: 1.4;
  border-bottom: 1px solid #f3f4f6;
}
.autocomplete-item:last-child { border-bottom: none; }
.autocomplete-item:hover, .autocomplete-item.selected { background: #eff6ff; }

/* ─── List / Table ───────────────────────────────────────────────── */
.list-toolbar { display: flex; gap: 8px; margin-bottom: 12px; flex-wrap: wrap; align-items: center; }
.list-toolbar input  { max-width: 240px; flex: 1; min-width: 140px; }
.list-toolbar select { max-width: 150px; }
.list-count { margin-left: auto; font-size: 12px; color: var(--muted); white-space: nowrap; }

.table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; }
table { width: 100%; border-collapse: collapse; min-width: 400px; }
thead th {
  text-align: left; font-size: 11px; font-weight: 700; color: var(--muted);
  text-transform: uppercase; letter-spacing: .5px;
  padding: 8px 10px; border-bottom: 2px solid var(--border);
  white-space: nowrap; cursor: pointer; user-select: none;
}
thead th:hover { color: var(--accent); }
thead th .sort-arrow { margin-left: 3px; opacity: .5; }
thead th.sorted .sort-arrow { opacity: 1; color: var(--accent); }
tbody tr { border-bottom: 1px solid #f3f4f6; cursor: pointer; transition: background .1s; }
tbody tr:hover { background: #f0f5ff; }
tbody tr:last-child { border-bottom: none; }
td { padding: 9px 10px; font-size: 13px; }
td.name { font-weight: 600; }
td.muted { color: var(--muted); font-size: 12px; }

.empty-state { text-align: center; padding: 48px 20px; color: var(--muted); }
.empty-state p { margin-top: 8px; font-size: 13px; }

/* ─── Badges ─────────────────────────────────────────────────────── */
.badge {
  display: inline-block; padding: 2px 9px; border-radius: 999px;
  font-size: 11px; font-weight: 700; letter-spacing: .3px; white-space: nowrap;
}
.badge-New          { background: var(--s-new);    color: var(--s-new-t); }
.badge-Scheduled    { background: var(--s-sched);  color: var(--s-sched-t); }
.badge-In-Progress  { background: var(--s-prog);   color: var(--s-prog-t); }
.badge-Completed    { background: var(--s-done);   color: var(--s-done-t); }
.badge-Cancelled    { background: var(--s-cancel); color: var(--s-cancel-t); }

.trade-badge {
  display: inline-block; padding: 2px 8px; border-radius: 999px;
  font-size: 11px; font-weight: 700; color: #fff; white-space: nowrap;
}
.trade-Plumbing   { background: var(--trade-plumbing); }
.trade-Electrical { background: var(--trade-electrical); }
.trade-HVAC       { background: var(--trade-hvac); }

/* ─── View headers ───────────────────────────────────────────────── */
.view-header { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }
.view-header h2 { font-size: 17px; font-weight: 700; flex: 1; }
.section-label { font-size: 11px; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 10px; margin-top: 20px; }

/* ─── Customer detail ────────────────────────────────────────────── */
.customer-info-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; padding: 12px 0; border-bottom: 1px solid var(--border); margin-bottom: 4px; }
.customer-info-grid .full { grid-column: 1 / -1; }
.info-row { display: flex; flex-direction: column; gap: 2px; }
.info-label { font-size: 10.5px; font-weight: 700; text-transform: uppercase; letter-spacing: .4px; color: var(--muted); }
.info-value { font-size: 14px; }

/* ─── Ticket meta ────────────────────────────────────────────────── */
.ticket-meta {
  display: flex; gap: 18px; margin-bottom: 14px; padding: 8px 12px;
  background: #f0f5ff; border-radius: var(--radius); border: 1px solid #c7d9f5;
  font-size: 12px; color: var(--muted); flex-wrap: wrap;
}
.ticket-meta span strong { color: var(--text); }

/* ─── Notes log ──────────────────────────────────────────────────── */
.notes-log-section { margin-top: 24px; border-top: 1px solid var(--border); padding-top: 16px; }
.notes-log { display: flex; flex-direction: column; gap: 8px; margin-bottom: 12px; max-height: 260px; overflow-y: auto; }
.note-entry {
  background: #f9fafb; border: 1px solid var(--border); border-radius: var(--radius);
  padding: 8px 12px; font-size: 13px;
}
.note-entry .note-meta { font-size: 11px; color: var(--muted); margin-bottom: 3px; }
.note-entry .note-text { color: var(--text); white-space: pre-wrap; line-height: 1.5; }
.add-note-row { display: flex; gap: 8px; align-items: flex-start; flex-wrap: wrap; }
.add-note-row input { flex: 1; min-width: 120px; }

/* ─── Dashboard ──────────────────────────────────────────────────── */
.dashboard-header { display: flex; align-items: center; gap: 10px; margin-bottom: 18px; }
.dashboard-header h2 { font-size: 16px; font-weight: 600; }
.beta-tag { font-size: 10px; font-weight: 700; background: #fef3c7; color: #92400e; padding: 2px 7px; border-radius: 999px; vertical-align: middle; border: 1px solid #f59e0b; }

.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 12px; margin-bottom: 20px; }
.stat-card {
  background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 14px 16px; text-align: center;
}
.stat-card .stat-num { font-size: 28px; font-weight: 800; color: var(--accent); line-height: 1; }
.stat-card .stat-label { font-size: 11px; color: var(--muted); margin-top: 4px; text-transform: uppercase; letter-spacing: .4px; }

.dash-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.dash-panel { background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; }

.mini-stat { display: flex; justify-content: space-between; align-items: center; padding: 6px 0; border-bottom: 1px solid var(--border); font-size: 13px; }
.mini-stat:last-child { border-bottom: none; }
.mini-stat .ms-label { color: var(--text); }
.mini-stat .ms-count { font-weight: 700; color: var(--accent); }

/* ─── Toast ──────────────────────────────────────────────────────── */
#toast {
  position: fixed; bottom: 20px; right: 16px;
  background: #1f2937; color: #fff;
  padding: 10px 18px; border-radius: var(--radius);
  font-size: 13px; font-weight: 500;
  box-shadow: 0 4px 12px rgba(0,0,0,.2);
  opacity: 0; transform: translateY(8px);
  transition: opacity .2s, transform .2s;
  pointer-events: none; z-index: 999;
  max-width: calc(100vw - 32px);
}
#toast.show { opacity: 1; transform: translateY(0); }

/* ─── Mobile ─────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  .hamburger { display: flex; }

  header { height: auto; padding: 10px 14px; flex-wrap: wrap; }
  .header-left { flex: 1; }

  #main-nav {
    display: none; flex-direction: column; gap: 2px;
    width: 100%; padding: 8px 0 4px; order: 3;
    border-top: 1px solid rgba(255,255,255,.15); margin-top: 6px;
  }
  #main-nav.open { display: flex; }
  .nav-btn { text-align: left; padding: 8px 4px; }

  .settings-wrap { order: 2; }

  main { padding: 12px 10px; }

  .form-grid { grid-template-columns: 1fr; }
  .form-group.full { grid-column: 1; }

  .list-toolbar input  { max-width: none; }
  .list-toolbar select { max-width: none; flex: 1; min-width: 0; }

  .hide-sm { display: none; }

  .dash-row { grid-template-columns: 1fr; }

  .stat-grid { grid-template-columns: repeat(3, 1fr); }

  .view-header { gap: 8px; }
  .view-header h2 { font-size: 15px; }

  .customer-info-grid { grid-template-columns: 1fr; }
  .customer-info-grid .full { grid-column: 1; }

  .ticket-meta { gap: 10px; }

  .add-note-row { flex-direction: column; }
  .add-note-row input[id="note-author"] { width: 100% !important; }

  table { min-width: 320px; }
  td { padding: 8px 8px; font-size: 12px; }
  thead th { padding: 7px 8px; }
}

@media (max-width: 900px) {
  .hide-md { display: none; }
}

/* ─── PRINT ──────────────────────────────────────────────────────── */
@media print {
  @page { size: letter portrait; margin: 0.4in 0.75in 0 0.75in; }
  * { -webkit-print-color-adjust: exact; print-color-adjust: exact; }
  html, body { background: #fff !important; min-height: 0 !important; height: auto !important;
    font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: #000; }
  #app { display: block !important; min-height: 0 !important; height: auto !important; }
  header, #view-form, #view-tickets, #view-customers, #view-customer-detail,
  #view-detail, #view-dashboard, #toast { display: none !important; }
  main { padding: 0 !important; margin: 0 !important; max-width: none !important; width: 100% !important; height: auto !important; }
  #view-print { display: block !important; height: auto !important; }
  .print-ticket { width: 100%; border: 2pt solid #000; border-bottom: none; border-radius: 4px 4px 0 0; page-break-inside: avoid; break-inside: avoid; overflow: hidden; }
  .print-header { background: #004fa2 !important; color: #fff !important; padding: 9px 13px; display: flex; justify-content: space-between; align-items: flex-start; }
  .print-header .company { font-size: 13pt; font-weight: 700; }
  .print-header .company-sub { font-size: 8pt; margin-top: 1px; opacity: .85; }
  .print-header .ticket-num { text-align: right; font-size: 9pt; font-weight: 700; }
  .print-header .ticket-num span { font-size: 16pt; display: block; }
  .print-body { padding: 10px 13px; }
  .print-row { display: flex; border-bottom: 1px solid #d1d5db; padding: 4px 0; gap: 8px; align-items: baseline; }
  .print-row:last-of-type { border-bottom: none; }
  .print-label { font-size: 7pt; font-weight: 700; text-transform: uppercase; letter-spacing: .4px; color: #374151; min-width: 100px; flex-shrink: 0; }
  .print-value { font-size: 9.5pt; color: #000; flex: 1; }
  #pt-notes { white-space: pre-wrap; line-height: 1.45; }
  .print-notes-area { border-top: 2pt solid #000; padding: 8px 13px 0; }
  .print-notes-label { font-size: 7.5pt; font-weight: 700; text-transform: uppercase; letter-spacing: .5px; color: #374151; margin-bottom: 7px; }
  .print-line { border-bottom: 1px solid #9ca3af; height: 20px; }
  .print-status-badge { display: inline-block; border: 1.5pt solid #000; padding: 1px 8px; border-radius: 3px; font-weight: 700; font-size: 9pt; }
}